The Blue Screw

Returns & Refunds Policy

When you buy an item from Armco Utility & Valve Box Solutions, you should be able to expect a high standard of customer service, both before and after you receive your order.

Returns

If you receive an item that is damaged, please contact Armco Utility & Valve Box Solutions directly to report the defect or damage within seven (7) days of receiving the shipment. You should be able to reach an amicable agreement with us. If necessary, you can return your item to us for a refund. To be eligible for a refund, you must return your item to Armco Utility & Valve Box Solutions in the same condition you received it, and the return must be postmarked within thirty (30) days of shipment. When writing to Armco Utility & Valve Box Solutions to arrange for its return, please be as descriptive as possible regarding the problem with the merchandise. Shipping and handling charges for returning items to Armco Utility & Valve Box Solutions are borne by the buyer. To ensure the safe return of the merchandise, items must be returned to the seller with a trackable shipping service. You must insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Using a trackable return shipping method is the only way for us to verify that your merchandise has been shipped. If you dont use a traceable method to return your item and you file a claim, that may be grounds for your claim to be denied.

Refunds

Armco Utility & Valve Box Solutions can create full or partial refunds for buyers, including original shipping costs. Where a refund is necessary--such as when Armco Utility & Valve Box Solutions is out of stock and cannot ship--the transaction is typically processed within three business days. If an item is returned to determine if it has a material defect Armco Utility & Valve Box Solutions will issue a replacement item as soon as it is determined to in fact have a material defect. If a new item is returned opened and not in a "new condition", or an item is returned as unwanted (i.e., not defective), Armco Utility & Valve Box Solutions may deduct a reasonable restocking fee from your refund.

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